CupixHomes will be available until December 10, 2026 (Pacific Time). You can keep viewing your tours, sharing links and downloading your images until then.

After careful review, we’ve made the difficult decision to discontinue CupixHomes. We’re grateful to everyone who used it, and we’re sorry for the inconvenience this may cause.

No. As of November 9, 2026, creating and importing new tours is no longer available. You can still view, share and download images from your existing tours until December 10, 2026.

No. The sunset date applies to all accounts.

No. As of November 9, 2026, all renewals have been cancelled and no further charges will be made. New subscriptions, upgrades and add-on purchases are no longer available.

No refund applies to the current month. If your billing period ends before December 10, you can keep using CupixHomes until December 10 at no extra cost.

Yes. You will receive a refund for the months remaining after December 10. The refund is processed automatically to your original payment method by the end of December 2026. No action is needed.

Refunds are calculated by month. Refund = the amount you paid for your current annual period × (months remaining after December 10, 2026 ÷ months in that period). Any partial month counts as a full month.

Add-on packs (Studio, AEC, Team) are refunded the same way, based on their own billing period. If you paid with a discount, the refund is based on what you actually paid, including any tax.

No. Refunds for all annual accounts are calculated as of December 10, 2026, so you lose nothing by keeping your account until then.

No. It will not renew, and you can keep using CupixHomes until December 10 at no extra cost. No refund applies.

Only if you want to keep your data. Your account will close after December 10 like all others, so download any images you want to keep by then.

Until December 10, 2026 (Pacific Time), you can download the original 360° images (panoramas) of your tours from CupixHomes on the web, one image at a time:

1. Open your tour and click Edit 3D Mode
2. Go to the Overview tab
3. Click the image you want to download
4. Click Download original pano (cloud icon)
5. Right-click the opened image and select Save Image As...

No. Original panorama images are downloaded without blur applied. Please check your images before sharing or posting them anywhere.

All downloads must be finished by December 10, 2026 (Pacific Time). Images you’ve already saved stay on your computer after the sunset.

All tours, embedded tours and public links will stop working. Visitors will see a page saying the service has ended. If your tours are embedded on a website, replace them by December 10.

No. You can download your images, but we can’t move or convert CupixHomes tours into CupixVista or another service. This applies to all plans, including paid migration requests.

No. CupixVista creates tours from new 360° video captures, so existing CupixHomes tours and photos cannot be imported.

After December 10, your account can no longer be accessed. Your information is handled under our Privacy Policy. For privacy requests, contact homes-support@cupix.com.

CupixVista turns 360° video into virtual tours, 3D maps and point clouds, and is the closest replacement for CupixHomes. Learn more on the CupixVista website.

Email homes-support@cupix.com. We’ll keep answering CupixHomes questions, including billing and refund questions, after the sunset.